Itsm software vendors can align software solutions with itil processes through the pink elephant pinkverify program. Pinkverify it service management tool suite assessment. Bmc first vendor awarded pinkverify itil v3 certification. Service desk software pinkverify itil itsm compliant it help. Manageengine servicedesk plus awarded pink elephant.
Milpitas, ca november 11, 2015 heat software, a leading provider of hybrid service management sm and unified endpoint management uem software solutions, today announced it has received pinkverify certification from pink elephant for 3 additional it infrastructure library itil processes availability management, event management and financial management in addition to the. In order to be licensed to use the pinkverify logo, a tool must meet a set of mandatory and integration process requirements established for pinkverify. Macro 4 asset management process from iet solutions. Freshservice achieves pinkverify certification for 3 additional. Octopus may therefore natively contribute to a certain level of operational improvement and facilitate continuous application of itil processes. Provide itsm tool vendors and service providers with. Another recognition that officially marks this tool as itil compatible. Summus software announced that summit platform, is the industrys first cloudbased it management application to receive pinkverify 3. Itil application management encompasses a set of best practices proposed to improve the overall quality of it software development and support through the lifecycle of software development projects, with particular attention to gathering and defining requirements that meet business objectives. Provide itsm tool vendors and service providers with a process to demonstrate and certify their. See the itil processes and pink verify certificates of the complete solution opmon is a complete software for it governance and business processes.
Valuemation is the itilcertified itsm tool with software solutions for it service. Gn411622f69 1 executive summary sa4 performs a comprehensive quality evaluation in order to confirm that the examined service is ready for production. To achieve this, octopus itsm software incorporates the principal itil 2011 processes and has been certified by pinkverify on itil compliance with 6 processes. Release and deployment management v3 2 pink elephant. The essential guide to itil framework and processes. Whether your goal is simply better management of people, products, processes and partners, or you want to build a workflow that is 100% itilcompliant, our consultants can answer all your questions.
Are you confident that the service desk software vendor is. First open source, itilaligned it change management tool. Help itilitsm practitioners identify software tools that would support their process improvement initiatives. Pinkverify verified 2011 itsm toolsets pink elephant. Pinkverify is an internationally recognized it service management assessment service.
A proven itsm software with the sophistication to support the most complex itil requirements but with the simplicity, agility, and mobility required to make itsm easy to use and easy to deliver. Pinkverify is pink elephants seal of approval when you see this sign displayed against a particular itsm toolset, it means that the tool in question has passed a rigorous assessment, by pink elephants experts, against the itil framework. Manual testing training and certification manual testing is performed by the tester who carries out all of the actions on the tested application manually, stepbystep and indicates whether a particular step was accomplished successfully or whether it failed. For further information on how to obtain this endorsement and what it involves please see the itil software endorsement scheme page. The essential guide to itil framework and processes the. Why the difference in numbers between pinkverify and ogc itil product.
Vision helpdesks service desk software is itil itsm complaint pinkverify certified, it offers incident, problem, change, release, asset cmdb and more. Change management to an it service including hardware and software, documentation, processes, or other components that are. Itiloriented consulting is all part of the package. The verification process can be grueling, as the validation involves documenting process criteria for every aspect of functionality that supports the itil processes, a product demonstration. Atlassian product integrations including jira software, confluence, bitbucket, statuspage, and others. Testing process is performed according to itil v3 in step coordinate implementation of the change management process. Servicedesk plus is itilready help desk software with integrated asset and project management capabilities.
Pinkverify is an internationally recognised it service management tool suite assessment service. Smart service desk emea itil 4 itsm asset crm software. Jira platform reporting, crossproduct functionality, and licensing. Heat software receives pink verify certification for itil. The updated version of the pinkverify software assessment service incorporates the full requirements of the ogc itil software assessment scheme. How does itil training benefit my software testing career. Application security testing application security testing. Axelos endorses software tools that have been assessed by our licensed software assessors to one of three levels. Cherwell today announced that its breakthrough product, cherwell service management v3. The pinkverify certification or simply pink, has become a test of quality.
Apr 06, 2006 sunrises flagship software is awarded the highest level of certification, covering the seven itil processes. Review and comparison of the top it service management itsm software tools. The foundations of the quality evaluation conforms to the itil service validation and testing process. It helps to ensure that best practices are always being followed from the initial planning, development and testing of an it service through to its delivery and ongoing maintenance and support. Itil is more than just the five official publications that form the main framework, it is supported by training, certification, consulting, and software tools. Release management itilitsm service desk software by.
Itil training products itil exam questions, testking itil. Software applications can be assessed for itil compatibility using pinkverify. User management and authentication across atlassian cloud products. With advanced itsm functionality and easytouse capabilities, servicedesk plus helps it support teams deliver worldclass service to end users with reduced costs and complexity. Pinkverify itsm tool suite assessment service pink elephant. Itil is a registered trade mark of the office of government commerce. List of the top rated itsm tools with features and comparison. Macro 4 iet itsm software from iet solutions awarded. Sunrise, a leading provider of helpdesk and it service management solutions, today announced that its sostenuto itsm 2006 software solution has achieved the pinkverify service support enhanced certification. Testking makes your itil certification journey easier as testking provides you with learning materials to help you pass your exams from the first try. Release management encompasses the planning, design, build, configuration and testing of hardware and software releases to create a defined set of release components.
It was first introduced in 1998 to assist organizations who want to implement the itil guidelines and are looking for itilaligned software to support their efforts. Same like other processes also testing needs to be tailored to the company size, its values and risk appetite. Smart service desk software awarded pinkverify2011. Service desk software is itil itsm complaint pinkverify certified. Keep your applications secure with powerful security testing. Manageengine, the realtime it management company, today announced that its itilready help desk software,servicedesk plus, has received pinkverify. Pinkverify is an internationally recognized it service management itsm tool suite assessment service.
Service validation and testing process document code. Pinkverify launches as ogc itil software scheme assessor. Itil service lifecycle pink elephant united kingdom. This itil process verifies that it operations is able to support the new service. Pinkverify selfassessment criteria pinkverify 2011 toolsets itil software scheme special offers here comes the sun sale itil 4 managing professional mp pass training passes free lean it foundation devops bundle pinkpass free book chapter enewsletters. It also provides deeper focus on process integration, enabling a tool vendor to further differentiate its tool for the itil user market. I should have said every time pink elephant does a certification in pinkverify 3.
Pinkverify itil certification, often referred to simply as pink certification, is an it service management itsm tool suite assessment service provided by pink elephant. Reduce itsm costs by up to 50% with codeless configuration, smart automation, and outofthebox itil processes. Test management process according to itil testing and test. Pink elephant assessed and confirmed compatibility for bmc remedy itsm 7. In addition to managing the technology infrastructure that supports the business, it presents a centralized view of key business indicators by means of its constructor and dashboard viewer. Itil is a globally recognised framework which for the last 30 years has continued to provide comprehensive, practical and proven guidance for establishing an it service management system, encouraging consistency and continual improvement for businesses using it enabled services. Finally, organizations that want to improve efficiency by increasing their alignment with itil may choose to perform an itil maturity model selfassessment. The goal of pink certification is to identify software tools. To attain the pinkverify certification, a software vendor must satisfy 100 percent of the mandatory and integration criteria for the process being verified. Service validation and testing has been introduced as a new process in itil v3.
Using defacto standards such as by itil or standards such as iso20000 is extremely important. Smart service desk v11, has 11 processes complying with the latest itil 2011 guidelines set by. Summus software becomes first cloud it management vendor. Pinkverify, an internationally recognized assessment of it service management solutions, is developed and owned by pink elephant, a global training, consulting and service provider. Pinkverify is the worlds only independent it service management itsm tool certification program that helps organizations identify the best tools that will support their itil needs.
Professionally researched by itil certified trainers, our itil preparation materials contribute to industrys highest 99,6% pass rate among our customers. Bmc first vendor awarded pinkverify itil v3 certification by sam grier bmc today announced that it is the first vendor to be certified for itilr v3 compatibility through pinkverify, the worlds only independent it service management itsm tool certification program from leading itsm education and consulting provider pink elephant. Sunrises flagship software is awarded the highest level of certification, covering the seven itil processes. First, customers have to get itil consulting to define itil processes and align it with business goals. The foundations of the quality evaluation conforms. Even after choosing the software it takes months for product consultants to implement the process. Summus software becomes first cloud it management vendor to. New certification will enable itilready products the body behind itil has launched a certification program for it service management software. Servicedesk plus is itil ready help desk software with integrated asset and project management capabilities. Comprehensive outofthebox itil process support and best practices. Nov 05, 2014 pinkverify is the worlds only independent it service management itsm tool certification program that helps organizations identify the best tools that will support their itil needs. Itil software or itsm software certified compliant with itil. Now in its fourth iteration, itil 4 provides the guidance.
Pinkverify offers itil compatibility verifications for up to 16 processes. Itil best practices itil basics and key concepts free pdf. Otrs consultants are experienced with itil best practices and it industry standards. Bestenfalls ist eine ticketsoftware itil prozesskonform process. It is a pinkverify certified service desk with the features of knowledgeable, slas management, and automation of repetitive. The objective of service validation and testing is to ensure that deployed releases and the resulting services meet customer expectations. Why the difference in numbers between pinkverify and ogc itil.
There is process of release management following further in this step. Pinkverify certified for 11 itil processes provance itsm is organized by standard itil process areas, such as incidents, change requests and configuration items. Itil is a registered trade mark of the office of government commerce in the united kingdom and other countries. It service management software get started with otrs itsm. Pink verify certification it governance and itil processes. Cherwell service management is a powerful itsm service desk solution that enables you to automate and optimize itil processes and embrace continual service improvement. Pinkverify is an internationally recognized assessment process for it service management solutions, developed and executed by pink elephant. This involves a set of questions for each itil process.
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